What’s here?

Your Neo™ connectivity service provides a variety of reports to help you understand your account activity. This page introduces the available reports and explains how to use them.

The Reports Tab provides tools to run reports and gather data for the devices in your account. Reports can provide information for the entire account, a specific group of devices, or a single device.

reports_main You can select from three sub-tabs:
  • Overview: Provides high-level account data through trend graphs as well as tools to create and view custom reports. Reports that are generated and displayed in this sub-tab are referred to as Online Reports.
  • Monthly: Contains system generated monthly reports for each month. Monthly reports available for your account can be downloaded from this tab.
  • Recent: Contains recently generated online reports. Online reports generated within the past five days can be downloaded from this tab.
All report timestamps are in Greenwich Mean Time (GMT). The start and end of the “day” is always in GMT as well (for all provisioning and billing reports and activities). If a device is located in the Central Standard Time zone in the United States, its local time is offset from UTC by -5 hours; the “day” in these reports starts at 7:00:00 pm (locally) and ends at 6:59:59 pm (locally) the next “day”. Report timestamps
Navigate to the Reports tab in AerPort™. reports_overview_2 The Overview page features three (3) charts that show current trends:
  • Device summary: Provides a high-level view of all devices, categorized by current device state – Provisioned, Billed or Suspended. Displays data for the current month and previous two (2) months. The check boxes included in the legend can be used to show or hide each category.
  • Usage charges: Displays usage charges for Packet Data, SMS, and Voice for the current month and previous 2 months. The check boxes included in the legend can be used to show or hide each category.
  • SMS/Packet usage: Displays daily SMS and Packet data usage for the past week. The check boxes included in the legend can be used to show or hide each line.

Monthly

Monthly reports from the previous four billing periods are available for download through the “Monthly” sub-tab. New Monthly Reports are automatically generated and uploaded to your account after the end of each billing period. reports_monthly Use the “Reports month” drop-down menu to select the desired month and available reports will appear. The .CSV file is contained in a compressed .ZIP folder. To download this folder, simply click the blue “download” icon next to the desired report. The Monthly Reports available for download will vary depending on your account configuration:
  • Account Summary: provides a summary of all devices and activity for the billing cycle.
  • Report Group Summary: provides a summary of traffic for the specified Report Group (regardless of the Rate Plan for each Device in the Report Group) during the billing period covered by the report, for each Device in that Report Group.
  • Detailed Traffic Report: provides a detailed listing of Packet Data traffic during the billing period for each Device.
  • SMS Detailed Traffic Report: provides a detailed listing of SMS traffic during the billing period for each Device.
  • Voice Detailed Traffic Report: provides a detailed listing of Voice traffic during the billing period for each session.

Recent

“Recent” contains a list of recently generated online reports available for download. A maximum of 100 of the most recent reports will be provided. The Transaction ID, Report Type, Created By, Create Time, and Status are provided for each report. To download the report, simply click the blue “download’ link for the desired report. The CSV file will download automatically. reports_recent Each online report will be archived for 5 days. After 5 days, the link will expire and the report will need to be created again in order to obtain the same data. Please note that Recent only includes reports that were created online.

Create new report

Click Create new report in the upper right portion of the screen and you’ll see this screen: create_report_category

Here are the available Account reports:

create_report_type

Account Traffic Cost Summary

Account level report that summarizes usage and overage charges based on Pool Name or Report Group over a specified time period.

The most common use case is to run it for the last month or month-to-date. With rollover, grouping across months becomes complicated and makes it difficult for the user to understand/interpret the output. Hence, the following durations will be supported:

  • Last Month
  • Month-to-date
  • User Specified End Date (Start date will always be the 1st of the current month). You can run the report from May 1-May 5 OR May 1-May 9, but you will not be able to run the report from May 3-May 7 OR April 25-May 2.
The data for this report is generated by the daily EOD billing job. Hence, the report will be correct up to the last EOD job, which is typically the previous day at midnight GMT. This behavior will be the same for both online and scheduled reports. In the case that the EOD job fails for any reason, the UI will display when the source data was generated last (date and time).

Account Devices Detail

Account level report that provides a listing of all devices and device attributes filtered by Report Group. If the Report Group field is not specified, all devices belonging to all Report Groups will be shown.

The report runs against a secondary database, meaning its output could be up to sixty (60) minutes old. This behavior will be same for both online and scheduled reports.

Account Devices Summary

Account level report that provides a summary of devices grouped by Status, Pool Name, Report Group, Rate Plan, Pool Name and Status, Report Group and Status, or Rate Plan and Status.

The report runs against a secondary database, meaning its output could be up to sixty (60) minutes old. This behavior will be the same for both online and scheduled reports.

Account Devices Detail

Account level report that provides a listing of all devices and device attributes filtered by Report Group. If the Report Group field is not specified, all devices belonging to all Report Groups will be shown.

The report runs against a secondary database, meaning its output could be up to sixty (60) minutes old. This behavior will be same for both online and scheduled reports.

Create Report – Device

To run reports for device groups select Device Reports from the Category drop-down:

create_report_category_device

Here are the available Device reports:

create_report_type_device

Daily Device Traffic Usage

Device level report that provides the daily usage of individual devices over a specified time period. A User-Defined start date can be no earlier than the first day of the previous month.

The data for this report is generated by summarizing the traffic transactions. The summarizing process does not take into account the rounding policies defined at the rate plan level for data usage. Hence, the reported data usage may be higher than the sum of all the data traffic records in the traffic detail report.

Device Traffic Summary

Device level report that provides traffic usage over a specified period of time. This report will return one row per device summarizing total traffic for Packet, SMS, and Voice. A User-Defined start date can be no earlier than sixty (60) days prior to the current date.

The data for this report is generated by summarizing the traffic transactions. The summarizing process does not take into account the rounding policies defined at the rate plan level for data usage. Hence, the reported data usage may be higher than the sum of all the data traffic records in traffic detail report.

Device Traffic Detail

Device level report that provides details of all network and traffic events (billable and non-billable) for the indicated device(s) over a specified time period. A User-Defined start date can be no earlier than sixty (60) days prior to the current date.

The report runs against a near-real-time (NRT) database, meaning the output could be up to fifteen (15) minutes old. This behavior will be same for both online and scheduled reports.

The online report includes Packet Start, Continue and Stop records. However, the scheduled report will include only Stop records if you select all devices. Further, if you select “All Devices” you can request data only for the previous one (1) day.

Device Status Activity

This is a device level report that lists all status changes, rate plan changes, and pool changes for the indicated device(s) over a specified time period in chronological order. There are no restrictions when setting a User-Defined start date. This report does not contain any traffic information.

The report runs against a secondary database, meaning its output could be up to sixty (60) minutes old. This behavior will be the same for both online and scheduled reports.