What’s here?

In this tutorial you’ll learn about SIM states and how to move your M2M devices from one state to another in the Neo connectivity service.

SIM States

The services accessible to a device depend on the state of its SIM. If the device’s SIM is inactive, the device will not be able to connect to the Aeris network and use data or SMS services. But if the SIM is in one of the active states, it can use the Aeris network to send or receive data or SMS.

SIM Status Management_v03_670px

A SIM can be in one of five states. Assigned and Canceled are the two inactive states. Provisioned, Active-billed and Suspended are the active states.

SIM States with descriptions

StateDescription
AssignThe state in which you receive your SIM cards
A SIM is unknown to the Aeris network. As such, it is not enabled to transmit or receive data or SMS on the network.
ProvisionedThe SIM is registered (or provisioned) on the Aeris network and can transmit or be reached through the Aeris network services (SMS and data). However, its usage is not billed (see the state transition table).
Active-billedThe SIM can transmit or be reached through the Aeris network services. A monthly access fee to the Aeris network is charged. Usage is billed or deducted from the included amount of data.
SuspendedThe SIM is still registered on the Aeris network, but is considered to be “at rest”. When the SIM is moved to the suspended state, a one-time suspension fee applies, but no subsequent monthly access fee is charged. The SIM is still able to pass traffic, i.e. transmit or receive data or SMS (see the state transition table).
CanceledThe SIM is no longer registered on the Aeris network and cannot transmit or be reached through the Aeris network services.
Table 1: SIM states

State transitions

A transition between two states can occur when a manual or automatic trigger is hit.

Manual triggers

You can move one or many of your SIM cards to different states manually in AerPort™, Aeris’s web-based user interface, or by programming an application to do so using the Aeris AerAdmin API.

Automatic triggers

A SIM can also move to different states when a predefined event occurs (e.g. usage threshold).

This table details the triggers for each state. Some transitions are not currently supported and are marked N/A in the table:

StateAssignedProvisionedActive-billedSuspendedCanceled
AssignedManual: Manually provision the pre-provisioned SIMN/AAutomatic: The pre-provisioned SIM is not provisioned within 60 days of shipment
ProvisionedN/AManual: Move the provisioned SIM to the Active-billed stateN/AManual: Move the provisioned SIM to the Canceled state
Automatic: The provisioned SIM exceeds the complimentary usage for testingAutomatic: The SIM has not started to use data or SMS within 60 days of shipment
Automatic: The provisioned SIM has been in the Provisioned state for 6 months
Active-billedN/AManual: Move the active-billed SIM to the Suspended stateManual: Move the active-billed SIM to the Canceled state
Automatic: The active-billed SIM has not used data or SMS service for 90 consecutive days
SuspendedN/AManual: Move the suspended SIM to the Active-billed stateManual: Move the suspended SIM to the Canceled state
Automatic: The SIM has been in the Suspended state for 12 consecutive months
Automatic: The suspended SIM starts using or receiving SMS or data
CanceledN/AManual: Move the canceled SIM to the Provisioned stateN/A
Table 2: SIM State triggers

Manually manage your SIM states in AerPort

You can move one or many of your SIMs to different states using AerPort, our web-based user interface.

Before we show you how to do this, please note that changing the state of your device might effect your monthly or one-time charges. Please refer to our pricing details for more information.

Step 1:

Navigate to the Devices tab in AerPort. To change your SIM’s state, browse through the list of ICCIDs to find the one belonging to your SIM. Click the edit icon at the end of the line.

device_state_mgmt_1
Step 2:

Click the Device Status drop-down menu in the edit window, select the new State and click Apply.

In the following example, the SIM is Provisioned. When you select Start Billing, the SIM will change to the Active-billed state.

device_state_mgmt_2

Manage states with AerAdmin API

You can also modify the states of your SIMs using the Aeris AerAdmin API. Please refer to the AerAdmin API documentation for details.

Billing and device availability

Every time you modify the state of one of your SIMs, both the applicable charges and availability of the device might be changed.